This is an exciting internship opportunity for a recent graduate to join the Customer Care Space at Sasria in Sandton. The ideal candidate will hold a Bachelor’s degree in fields such as Business Administration, Marketing, Customer Experience, Communication, Psychology, Consumer Behaviour, or Data Analytics. No prior work experience is required. Key responsibilities include providing administrative support, assisting in the preparation of customer experience reports and insights from data, and coordinating stakeholder engagements. This role is perfect for a candidate looking to start their career in customer-centric operations and data-driven decision-making.
Location: Sandton, South Africa
Position: Customer Experience Intern
Reference Number: SAS250227-1
Qualifications:
- Bachelor’s degree in one of the following fields:
- Business Administration
- Marketing
- Customer Experience
- Communication
- Psychology
- Consumer Behaviour
- Data Analytics
- Business Analytics
Experience:
- No post-qualification experience required.
Tasks & Responsibilities:
- Administrative Support:
- Document preparation, meeting scheduling, and maintaining records of customer complaints/queries.
- Provide support in resolving customer service-related queries, particularly with claims activities.
- Customer Experience (CX) Reports:
- Assist in the preparation of CX reports, presentations, and insights from customer data.
- Ensure tasks are completed on time and procedures are implemented to address queries.
- Stakeholder Coordination:
- Coordinate both internal and external stakeholder engagements to ensure smooth communication.
- Take minutes for engagements attended by the Customer Care Space (CCS).
How to Apply:
- Visit the Sasria careers portal: Sasria Careers Portal
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